Valley Bank partners with Fintech to offer card management services

News | 8/6/2019

Mobile Banking Screen on iPhoneWayne, NJ (August 6, 2019) – Valley National Bank announced today it is offering virtual card management services for consumer debit cards, enabling self-service functionality through Valley’s consumer mobile banking app. Valley customers can now make changes to their debit cards including issue a new card, change the personal identification number (PIN), temporarily freeze a card, replace a card, and set travel notifications for domestic and international travel.  

To deliver these services, Valley has partnered with Ciphertext Solutions, Inc., a financial technology software company, who developed the IssueDirect self-service solution to enhance the customer experience, increase the bank’s operational efficiencies and provide added security benefits for Valley’s customers. This partnership allows for Valley to engage with the fintech industry in a meaningful way and is the next step in a series of initiatives the bank is implementing to become an innovator in digital banking. 

“A partnership with Ciphertext allows us to create a better omnichannel experience for our customers and aligns with Valley’s focus on technology and innovation,” stated Robert Bardusch, Valley’s Chief Operating Officer.  “Our goal is to make it as easy as possible for people to manage and protect their accounts on their mobile phones, with their computer or in person at a branch.”

About Valley
As the principal subsidiary of Valley National Bancorp, Valley National Bank is a regional bank with approximately $32 billion in assets. Valley is committed to giving people and businesses the power to succeed. Valley operates more than 200 branches across New Jersey, New York, Florida and Alabama, and is committed to providing the most convenient service, the latest innovations and an experienced and knowledgeable team dedicated to meeting customer needs. Helping communities grow and prosper is the heart of Valley’s corporate citizenship philosophy. To learn more about Valley, go to www.valley.com  or call our Customer Service Center at 800-522-4100.

About Ciphertext Solutions, Inc. 
Ciphertext Solutions is a financial technology software company that was established in 2016 to provide innovative digital solutions to Retail and Business Banking. Their flagship product, IssueDirect, is a full suite of cutting-edge solutions that allows any financial institution to offer Digital Issuance and Virtual Card Management to its customers. Ciphertext's digital solutions are defining a new industry standard for financial institutions – by combining a digital self-service experience with integrated automation, IssueDirect can enhance every stage of the customer experience and increases operational efficiencies. Visit www.issuedirect.com to learn more