Important Information: 

Loan account changes: We've made some changes to loan accounts as part of our system upgrades. For more information, visit our info page
    


 

We offer a choice of flexible payment options, whether you are looking to pay online, by mail or over the phone.

    
    

Convenient ways to pay



 



 

Pay Online


           

We offer a choice of flexible payment options, whether you are looking to pay online, by mail or over the phone.

    
    

Convenient ways to pay



 



 

Pay Online


         

Valley Checking or Savings Account

    

Log-in to or Register for Valley’s Online Banking to immediately transfer funds to your loan or mortgage. We recommend the Transfer option to make your payment as it will process faster than using the Pay Bills option.

   

 
Pay with Valley Account


 

Non-Valley Checking or Savings Account

    

Through Valley's relationship with DocuPhase Payment Solutions, you can make same day payments to your Valley loan or mortgage from accounts you may have at other banks.

   

 
Pay with Non-Valley Account

  
   



   
   

Set up recurring mortgage payments your way

 

Want to pay your residential mortgage accurately, on time, every month? You can now schedule monthly mortgage payments from your preferred account. If your monthly mortgage payment amount changes,
your scheduled payment will auto-adjust as well, so you can stay in control of your payments.

   Set up recurring mortgage payments

 


 



       



 

Pay by Check


   

Mail your Mortgage, Auto, HELOC or CVLC Payment to: P.O.B. 953, Wayne, NJ 07474-0953

 

Alternatively, you can drop your payment off at a local branch.

 

 
Find a local branch
 


  

   

     



        

Pay by Phone


   

Through Valley's relationship with DocuPhase Payment Solutions, you can make a one-time payment from your checking or savings account.
To pay by phone, please call 866-439-6650.




   





     
 

Set up automatic payment


   

Schedule automatic monthly payments from your checking or savings account with ACH
payment service. Your payment amount auto-adjusts when your loan payment changes.




 

Mortgage Customers

    

Schedule monthly mortgage payments from your preferred account

 


 

Other Loans

   

Download and email the completed ACH Form for other loans to financial@valley.com

     

 
Download ACH Form



 
 

Get loan statements your way

 

Log-in or Sign up for Valley’s online banking to receive paperless loan statements.

Go to your loan account details and click Paperless Statements.

   Sign up for Online Banking

 



  

Frequently Asked Questions


  
    
  
  • What is paperless statements?

    Also referred to as e-statements, paperless statements are available online.  They are convenient way of keeping your account information secure and help reduce identity theft.   

  • How do I sign up for paperless statements?

    1. Sign on to your Valley online or banking account.

    2. Find and click on your mortgage or loan account.

    3. Under Account Details, click Paperless Statements.

    4. See our video tutorial for help.

  • What is your mail address?
    If you would like to mail your payment, please write your account number on your check and mail to:
    P.O.B. 953, Wayne, NJ 07474-0953
     
  • When do you assess late charges?

    Grace periods vary and due dates vary by loan. Most of our payments have a 10 or 15-day grace period. If payment has not been received at that time, a late fee will be assessed.

  • I misplaced my statement. How do I access or receive a duplicate?

    Mortgage Customers

    1. Sign on to your Valley online or banking account.

    2. Find and click on your mortgage

    3. Under Account Details, click Paperless Statements

     

    Other Consumer Loans

    Please call customer care at 800-522-4100

  • What should I do if i'm late or missed my payment?

    If you are late on your payment or have missed your payment, please call us to discuss what issues you may be experiencing at

    • Mortgage : 800-526-9098 ext 3596

    • Other Consumer Loans : 800-522-4100

  • If I make an additional payment to my loan, how will it be applied?

    If there is no prior amount due – whether it be balance or fees and you make a payment that is greater than the amount due, it will be applied to principal.

  • How do I sign up for ACH payments?

    To schedule a regular monthly payment from a checking or savings account at Valley or another U.S. financial institution, complete and submit the ACH form appropriate to your loan. By timing the due date along with regular inflows such as salary, you’ll know that your payments are made on time and in line with your budget. Remember payments are made on regular business days only.

    ACH activation usually takes five-seven business days after we receive your completed form, so continue to make your payments with another method until you receive written confirmation of your enrollment in ACH from us.

    ACH Form - Mortgage
    ACH Form - Other Loans

  • What happens if my ACH payment is returned due to insufficient funds?

    We will notify you by letter that your payment has been returned.  You will need to make this payment via alternate means (see options above) to remain current.  Once we receive payment, your ACH service will go back into effect with the next scheduled payment.


   
     

Disclosures:

Payments scheduled after 6:00 P.M. EST or on a date that is a Saturday, Sunday or bank holiday will be received and credited on the next day that is not a Saturday, Sunday or bank holiday. If the payment is received after the loan late charge assessment date, this may result in a late charge. Late charges are assessed after the close of business on the assessment date. For more information, speak with your local Bank representative or call Customer Service at 800-522-4100. For calls made from outside of the U.S. and Canada, please call 973-305-8800