Keep a look out for fraud and scams

   

We want to keep all our customers safe from fraud and scams. Sometimes you may get a call from someone impersonating your bank so they can gain access to your accounts.

Read below for things your bank will never ask you, so you can protect yourself from scammers.

               

   
Keep a look out for fraud and scams

    
  
  

    

    

We will never call and ask you for:



 
    
Buying a Home
             
  

Your personal computer's
IP address


      
  
Buying a Home
             
  

Credit/debit card number including CVV and expiration date


      
  
Buying a Home
             
  

Your password


      
  
Buying a Home
             
  

Your login credentials


      
  

If you receive a call that claims to be from Valley, hang up and call Valley's toll free number at 800-522-4100

  
  

 

    
       
   

Helpful tips to ensure you stay safe online



    
    

Staying safe on your personal computer

 

Valley will never ask you:

  • For your personal computer IP address

  • Your password

  • Your PIN

  • To take remote control of your computer

 

      

Look out for suspicious emails and texts

 

We will NEVER reach out to you via email and/or text message for any personal or account information. But, when you call us, we will ask for personal information to verify your identity to keep your accounts secure.

  

  
Staying safe on your personal computer


 
 

If you receive any suspicious calls, emails, or texts - remember you can call us on 800-522-4100​ or
visit us in branch to make sure your account is safe and secure