How Valley protects you from identity theft and bank fraud

   

We take our customers' security very seriously at Valley, and we take significant measures to protect the security of your bank accounts and your personal information.

              

If you believe you have been a victim of fraud, contact us urgently - see more details  here


 
Couple happy to avoid bank fraud


  

The steps we take to protect you

   
  
   
   
Biometric Login
             
  

Biometric Login

  

Secure your logins with our finger print and face ID technology 

 
       
Alerts and Notifications
             
  

Alerts and Notifications

  

Customize which alerts you’d like to receive and what balance or transaction amount should trigger these.

 
      
Multi-Factor Authentication
             
  

Multi-Factor Authentication

  

Logging in from an unrecognized device prompts you to authenticate via a phone call or text


         
Buying a Home
             
  

Debit Card Management

  

Freeze your card, reset your PIN, or order a new debit card from your Valley mobile app at any time.

      
      
Buying a Home
             
  

My Money Manager

  

Monitor your accounts proactively, regardless of what bank they’re held at. 


Learn More

      
  
Buying a Home
             
  

Customer Care

  

Have peace of mind knowing our
customer care team is here to help when you need it. 

  
  

Protecting yourself from fraud

  
   
   
   
Common Fraud Schemes
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Common Fraud Schemes

Learn how to identify and avoid some of the most common fraud schemes.

Protecting Yourself
hidden text to fill headerTips to help protect yourself

Protecting Yourself

Valley is committed to helping you protect yourself against fraud and identity theft.

Online and Mobile Protection
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Online and Mobile Protection

Learn about how you can protect yourself against online fraud and mobile fraud

Things Your Bank Will Never Ask For
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Things Your Bank Will Never Ask For

Don't be a victim of fraud, here is a list of things your bank will never ask for.

Trusteer Pinpoint
hidden text to fill headeradvanced security software

Trusteer Pinpoint

A free security solution to protect our customers' online activity.

Fraud Protection Insights
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Fraud Protection Insights

Explore our fraud protection tips, articles and guides in our Learning Center




  


 

Fraud protection for businesses

   

  
   
Valley Positive Pay/Payee Positive Pay
Tools for Businesses

Valley Positive Pay/Payee Positive Pay

Valley Positive Pay/Payee Positive Pay lets you submit issue files, view exceptions, make payment decisions, access reporting, and receive important email and text alerts concerning suspected unauthorized check activity.

ACH Positive Pay
Tools for Businesses

ACH Positive Pay

Protect your bank accounts from unauthorized electronic charges. Valley's ACH Positive Pay is a simple way to eliminate potential fraudulent activity.