Scams to be aware of during a pandemic

How to protect yourself from fraud

Library | 3/15/2020
Scams to be aware of during a pandemic

   
   
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In times like these, scammers will often take advantage of unsuspecting customers. Fraudsters are already setting up fraudulent websites and sending fake emails, texts, and social posts, all in an effort to compromise your personal information. While we use some of the most sophisticated security measures available to protect you and your money, you need to be aware of certain scams that can put you at risk.

   

What to look out for

  • Never click on unfamiliar links, attachments or pop-up screens from sources you don’t recognize. Phishing scams use fraudulent emails and websites to trick you into disclosing private account or login information, or to deliver malware onto your system.

  • Be on the lookout for fake online coronavirus updates or bogus offers for vaccinations. These are likely fraudulent. The most reliable updates and information about the coronavirus can be found on the Centers for Disease Control (CDC) and World Health Control (WHO) websites.

  • Be careful when providing personal information. Don't give out your personal information over the phone, through the mail or over the Internet unless you initiated the contact or are sure you know who you are dealing with. Please note, if Valley Bank contacts you, we will never ask you for personal or confidential information such as your password, account number or personal identification number (PIN).

  • Be wary of fake charities. If you want to donate money to a charity, make sure you’re familiar with the organization or do your research. Never send gift cards or cash and never wire funds.

  • Keep personal information personal. Hackers can use social media profiles to figure out your passwords and answer those security questions in the password reset tools. Lock down your privacy settings and avoid posting birthdays, addresses, mother's maiden name, etc. Be wary of requests to connect from people you do not know. Avoid storing sensitive information like passwords or social security numbers on your mobile device.
  • ​Wire Fraud – It is important for companies to maintain dual control of their outgoing wires, given the remote working conditions that most businesses are now faced with.  If you receive an email request to send a wire (even if it appears to be from someone who usually makes these requests), call that person to confirm it did, in fact, come from them.  The same vigilance should be used with all money transactions.
    
 

We’re here to help

As one of the most trusted banks in the country, Valley is proud to stand alongside our customers during these uncertain times. Our branch associates and Customer Care Team are staffed and ready to assist you as needed.

We’ll continue to monitor the situation as it develops and provide the latest updates on Valley.com. If you have any questions or concerns about fraud prevention during this time, please call our Customer Care Team at Monday to Friday from 6 a.m. to 8:30 p.m. and Saturday to Sunday, 8 a.m. to 5 p.m., ET. 

Rest assured, we’re here for you when you need us. And as always, we appreciate your trust and confidence in Valley Bank.

Contact us if you have questions

We’ll continue to monitor the situation as it develops and provide the latest updates on Valley.com. If you have any questions or concerns about fraud prevention during this time, please call our Customer Care Team at 800-522-4100 from 6 AM to 11 PM ET, 7 days a week

We’ll continue to monitor the situation as it develops and provide the latest updates on Valley.com.  If you have any questions or concerns about fraud prevention during this time, please call our Customer Care Team at 800-522-4100 from 6 AM to 11 PM ET, 7 days a week