Innovation at Valley

Inspiring Innovation

We believe that it doesn’t take a grand gesture to reinvent the entire industry but small, incremental improvements throughout the entire organization. Valley offers our associates tools to help them think differently like courses in design thinking. We then give them the opportunity to take the information they’ve acquired and apply it to problems, turning design thinkers into “design doers.”

Enhancing the Customer Experience​

Against the backdrop of a global health pandemic, a near-zero interest rate environment and general economic uncertainty, we maintained a focus on responsible and sustainable growth. As we move forward, sustainable growth will require a relentless focus on improving the customer experience, leveraging Valley’s brand strength and a commitment to share our success with the communities we serve.