Q: Are there any fees associated with my debit card while I am traveling abroad?
A: In general, the international fees associated with international debit card transactions are as follows:
- A 3% international service fee is assessed of all international transactions, regardless of whether there is currently a conversion associated with the transaction.
- A $5 fee is assessed on international ATM and a $3 point-of-sale transactions fee for which your Personal Identification Number (PIN) is used to authorize the transaction.
Please be sure to contact Customer Service at 800-522-4100 from 6 AM - 11 PM EST to notify us of your travel plans and ensure that you will have access to debit card usage in the country that you will traveling to. For calls made from outside of the U.S. and Canada, please call 973-305-8800.
Q: Can I purchase a savings bond at any Valley branch?
A: As of January 1, 2012, savings bonds are no longer sold at financial institutions. You can purchase a U.S. Savings Bonds by visiting www.treasurydirect.gov or by calling 800-USBonds.
Q: How do I make a payment on my credit card? Is there a way to pay it on your website?
A:
There are several ways to make a credit card payment. You can:
- Make a payment at any one of our conveniently located branches
- Pay online by visiting our Credit Card Manager portal. Once successfully enrolled, you will be able to view your statements, make a same-day payment prior to 5:00 PM EST and schedule future payments.
- Mail your payment to:
Valley National Bank
PO Box 950
Wayne, NJ 07474-0950.
Q: How do I stop payment on a check?
A: You can request a stop payment on a physical check that was written from your check-book by calling Customer Service at 800-522-4100 from 6 AM to 11 PM (EST). For calls made from outside of the U.S. and Canada, please call 973-305-8800. You can also place the stop payment via online banking or by visiting any of our conveniently located branches.
If the payment was made using Valley’s Online Banking Bill Payment service, please contact the Personal Online Banking Department directly at 800-522-4100 extension 3012 between the hours of 8:00 AM and 5:00 PM (Eastern Standard Time). For calls made from outside of the U.S. and Canada, please call 973-305-8800.
Q: How do I request a lien satisfaction, duplicate title, or make a name or state change for my automobile?
A: Valley uses MyTitleSupport as our service partner to fulfill Lien Satisfaction, Duplicate Title, Name Change and State Change requests. You can place a request by visiting www.mytitlesupport.com. A fee will be charged for this service, so please have your credit or debit card information available along with your Vehicle Identification Number. You can also place your request by calling MyTitleSupport at 888-740-2168 Monday through Friday between the hours of 9:00 AM and 8:00 PM Eastern Standard Time. An additional telephone support fee will be charged for this service.
Q: What is Valley's SWIFT Code for an International Wire?
A: Our SWIFT code is MBNYUS33.