Important Information:

Our call center is experiencing temporary limited hours and staff due to recent events surrounding the coronavirus pandemic. We ask you to use Valley.com and the Valley Mobile Banking App where possible. 

     

Latest updates:

  • Many of our branch hours and operations have changed. Get the latest updates on our branches here

  • We have relief programs for mortgages, lines of credit, auto and business loans and more. See all our available programs here.

    
         
    
 
    
 
How you can bank with us from home
Ways to banking with us

How you can bank with us from home

Quick and convenient ways to get your banking done without leaving the house.
Sign in to Personal Online Banking
Sign in to Business Online Banking
Sign in to your Personal Credit Card
Sign in to your Business Credit Card
Make an online loan payment

       

    

     FAQs 
 

Frequently Asked Questions:

    
   
   
  • Account Management

    Q: How do I change my address?

    A: You can submit a signed request, stating your name, account number, old address and new address by either fax email, or mail. Fax your request to 973-694-2711 or, send a secure email through our online banking service. If you’d like to mail in your request, you can send it to:

        Valley National Bank
        Attn: CIF Department
        1445 Valley Road
        Wayne, NJ  07470
     

    Q: How can I view my CD statements online?

    A: You can view your CD account online through Personal Online Banking. If you’re not already registered, you can easily do so by visiting valley.com. Please note that Valley does not offer electronic statements for Certificates of Deposit (CD) accounts at this time, but this feature will become available in the near future.
     

    Q: How do I close an account?

    A: If you need to close your account, you can visit any of our convenient branch locations or email a signed request to contactus@valley.com with instructions. Your request will be forwarded to the originating branch to close the account.
     

    Q: How do I order my checks?

    A: All you have to do is click here and select Reorder Checks. You can also contact your local branch to place an order.

  • Loan Payments

    Q: How can I make a loan payment?

    A:  There are a few ways to make payments on your loan. You can:

    • Make online payments from any domestic bank checking account or debit card quickly and conveniently at valleyloanpayments.com.

    • Use your Valley Checking or Statement Savings account to transfer payments to your loan for immediate posting or set up recurring transfers for future dates at valley.com/personalonlinebanking. Our Telephone Banking automated system can also be used to make transfers to your loans.

    • Set up an auto debit from your checking account at Valley or any other U.S.-based financial institution. To set this up, just contact Customer Service at 800-522-4100 or visit one of our conveniently located branches. For calls made from outside the U.S. and Canada, please call 973-305-8800.

    • Make a payment at one of our conveniently located branches. To find a branch near you, please use our Branch and ATM Locator.


    If you want to make your consumer, home equity, credit card or auto loan payments by mail, you can mail them to:
     

    Mail consumer loan, home equity, credit card and auto loan payments to:

       Valley National Bank
       PO Box 953
       Wayne, NJ 07474-0953
     

    Mail mortgage payments to:

       Valley National Bank
       PO Box 954
       Wayne, NJ 07470-0954
        

    Mail home equity and Cash Value Line of Credit (CVLC) payments to:

       Valley National Bank
       PO Box 952
       Wayne, NJ 07474-0952
       

    Mail commercial loan, commercial mortgage or commercial line of credit payments to:

       Valley National Bank
       Commercial Note Dept.
       PO Box 558 Wayne, NJ 07474-0558

    or

       Valley National Bank
       Loan Operations Dept.
       1700 Palm Beach Lakes Blvd
       Suite 1000
       West Palm Beach, Fl 33401

     

    Q: How can I view my loan statements online?

    A: Once you’re enrolled in Personal Online Banking, you can view your paperless statement for Mortgage, auto, personal, Home Equity Loans, and Cash Value Line of Credit. Click here to enroll in personal online banking.  
       

    Q: Where do I overnight my payoff or regular payment

    A: For Consumer Loans, mail to: 
    Valley National Bank
    Consumer Loan Servicing
    1445 Valley Rd.
    Wayne, NJ  07470
     
    For Residential Mortgage, mail to:
    Valley National Bank
    Mortgage Servicing department
    The 1720 Rt 23 N
    Wayne, NJ 017470

  • Online, Mobile and Banking by Phone

    Q: How do I enroll in Telephone Banking?

    A: Just visitt https://www.valley.com/bank-by-phone to easily enroll in telephone banking
          

    Q: How do I register for Personal Online Banking?

    A: To enroll in Personal Online Banking, our online banking and bill payment service, you can click here to complete the registration form or enroll in the Valley Mobile Banking App.
        

    Q: What are the deposit limits for using remote deposit on Valley’s consumer mobile banking app?

    A: If you're using remote deposit, keep in mind the following limits:

    • $10,000 per item limit;

    • $10,000 per day limit; and

    • $30,000 per rolling 30-day limit.

  • Routing Number

    Q: What is Valley’s ACH Routing Number?

    A: Valley’s ABA number is 021201383.

  • Miscellaneous

    Q: Are there any fees associated with my debit card while I am traveling abroad?

    A: If you’re traveling, there are certain international fees associated with international debit card transactions. Keep in mind the following fees:

    • A 3% international service fee is assessed of all international transactions, regardless of whether there is currently a conversion associated with the transaction.

    • A $5 fee is assessed on international ATM and a $3 point-of-sale transactions fee for which your Personal Identification Number (PIN) is used to authorize the transaction.

    Make sure to contact Customer Service at 800-522-4100 to notify us of your travel plans and ensure that you will have access to debit card usage in the country that you will traveling to. For calls made from outside of the U.S. and Canada, please call 973-305-8800.

     

    Q: Can I purchase a savings bond at any Valley branch?

    A: ​As of January 1, 2012, savings bonds are no longer sold at financial institutions. You can purchase a U.S. Savings Bonds by visiting www.treasurydirect.gov or by calling 800-USBonds.
     

     

    Q: How do I stop payment on a check?

    A: You can stop a check through Valley Personal Online and Mobile Banking App. To request a stop payment on a physical check that was written from your checkbook, you can also call Customer Service at 800-522-4100 or place a stop payment via online banking or by visiting any of our  conveniently located branches.

    If the payment was made using Valley’s Online Banking Bill Payment service, please contact the Personal Online Banking Department directly at 800-522-4100 extension 3012 between the hours of 8:00 AM and 5:00 PM (Eastern Time). For calls made from outside of the U.S. and Canada, please call 973-305-8800.

       

    Q: How do I request a lien satisfaction, duplicate title, or make a name or state change for my automobile?

    A: We use MyTitleSupport as our service partner to fulfill Lien Satisfaction, Duplicate Title, Name Change and State Change requests. Place a request by visiting  www.mytitlesupport.com.  Please note, a fee will be charged for this service, so please have your credit or debit card information available along with your Vehicle Identification Number. You can also place your request by calling MyTitleSupport at 888-740-2168 Monday through Friday between the hours of 9:00 AM and 8:00 PM Eastern Time and an additional telephone support fee will be charged for this service.
     

    Q: What is Valley's SWIFT Code for an International Wire?

    A: Our SWIFT code is MBNYUS33.


    
   

   

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