Valley's mission is to provide superior banking services in a prompt, accurate and courteous manner and this includes maintaining a consistent and positive experience for those with disabilities. To accomplish these goals, Valley will provide the following services for the visually impaired:
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Upon reasonable request, statements, checks and commonly used documents will be provided in large 18 point font.
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Magnifying readers are available in all branches, enabling the user to enhance the size of any document he/she is reading.
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Statements are available in braille.
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Branch staff members will be available to assist visually impaired customers to review all documents including Fannie Mae, Freddie Mac and HUD/FHA loan applications.
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Branch staff members will inform customers what checks have been paid, separate funds in envelopes with different denominations according to customer requests and assist customers entering and exiting the branch.
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All ATMs are equipped with audio and braille functionality.
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Valley's website meets the standards promulgated by the Web Accessibility Initiative of the World Wide Web Consortium (WCAG 2.0) for Level AA conformance.
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An accessibility information page is available to persons with visual impairments.
Valley representatives are available to assist individuals with impairments. Please call our local Customer Service Center at 1-800-522-4100 and select option 2 between the hours of 8:00 AM and 6:00 PM to reach a dedicated group of specialists to assist with your needs. If a representative is not available, messages will be returned the next business day.
Valley is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may call 973-305-8800, extension 4040 or email valleyjobs@valleynationalbank.com.
Financial Literacy for individuals with development disabilities
My Money Program
The My Money Program makes financial education accessible and helps empower every Floridian to work towards financial independence